Refund & Cancellation Policy

1. Overview

The services offered by CMA Renu Singhania / Compliance Growth Hub are professional, knowledge-based, and time-bound in nature. This policy explains when refunds or cancellations are applicable.

2. Consultation Services

• Once a consultation slot is booked and confirmed, fees are non-refundable.
• Rescheduling is permitted once, provided a written request is received at least 24 hours before the scheduled slot.
• No-show or last-minute cancellations by the client will not be eligible for any refund or reschedule.

3. Workshops & Training

• Workshop enrolments are non-refundable once payment is made and access to materials, sessions, or recordings has been shared.
• Cancellation requests received at least 48 hours before the workshop start time, where materials have not been shared, may be considered for a refund after deducting payment gateway and administrative charges.
• Transfer of seat to another individual is not permitted without prior written approval.

4. ITR Filing & Document Review Services

• Once work has commenced on document review, computation, or filing, fees are non-refundable.
• If the engagement is cancelled by the client before work commences, a refund may be processed after deducting payment gateway and administrative charges.
• Delays caused by incomplete documents, incorrect information, or non-response from the client will not entitle the client to any refund.

5. Cancellation by Us

In rare cases where we are unable to deliver a booked service due to unforeseen circumstances, we will either reschedule the engagement at a mutually convenient time or refund the fees received for that specific service.

6. No Refund for Outcome-Based Expectations

Refunds will not be entertained based on dissatisfaction with the refund amount, tax liability, notice, or any outcome from the Income Tax Department, since such outcomes depend on statutory provisions and information provided by the client.

7. Refund Processing

Approved refunds, where applicable, will be processed within 7–14 working days to the original payment instrument, after deducting any payment gateway and administrative charges.

8. How to Request

To request a cancellation or refund, please write to us through the contact options listed on the home page, clearly mentioning your name, service booked, date of payment, and reason for the request.